At Aktion.ai, we are dedicated to helping you boost productivity through our AI-powered transcription and meeting insights platform. The following policy outlines how cancellations and refunds are handled for our subscription services.
1. Subscription Cancellation
How to Cancel: You can cancel your subscription at any time via your account dashboard under “Billing” or “Subscription Settings.” Alternatively, you may contact us at support@aktionai.com for assistance.
Cancellation Timing: Cancellations take effect at the end of your current billing cycle (monthly or annual). Your access will remain active until that cycle concludes. No further charges will be applied.
Prepaid Plans: For annual subscriptions, cancellation stops auto-renewal. Access continues until the prepaid period ends unless a refund is explicitly requested (see section below).
2. Refund Eligibility
14-Day Money-Back Guarantee: New users may request a full refund within 14 days of their first subscription purchase if they are unsatisfied with the service. Please email support@aktionai.com with your account details and reason for the request.
Post-14 Days: Refunds are generally not provided after 14 days except in the following scenarios:
- Persistent technical issues (e.g., failed transcriptions) unresolved by our support team.
- Billing errors such as duplicate charges.
Non-Refundable Cases: Usage-based charges (e.g., extra transcription minutes, storage) and one-time onboarding fees are non-refundable. Cancellations mid-cycle are not refunded but allow full access until the cycle ends.
3. Refund Process
Processing Time: Approved refunds are processed within 5–10 business days and credited to your original payment method. Processing times may vary depending on your bank or card issuer.
Confirmation: You will receive an email notification once your refund is initiated.
4. Contact Us
If you have any questions about cancellations or refunds, please contact us at support@aktionai.com. We are here to ensure Aktion.ai meets your needs.
